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| These conditions apply to all our expeditions to Auyantepuy, Kukenan, Roraima, Acopan, the Sierra Nevada and Photography Workshops, and others.
Reservations and Payments Reservation and confirmation of each trip must include a deposit of at least 50% of the total cost of the service, 40 days before the departure date (Day 1). The outstanding amount must be fully paid by the departure date (Day 1). Payments must be done as deposits or bank transfers in Venezuela and/or the United States of America (ask about VEB / US$ accounts information). Explora Treks will confirm such payments. Other conditions can be established for Travel Agencies and Tour Operators; please consult with us for further detail. Conditions: Cancellation of trips are to be issued in writing and the following fees apply: * 200 US $ at the current official exchange rate if cancellation occurs from 40 to 30 days before departure (Day 1). * 50% of the total cost of the service if cancellation occurs from 30 to 15 days before departure (Day 1). * There will be no refunds if cancellation occurs less than 15 days before departure. Note: Since the ground transportation stretches are included in the services, we give no refunds over services not used as programmed. Insurance Explora Treks does not offer nor includes travel or accident insurances in any of our expeditions. Only assistance and logistic support is offered. Responsibility Explora Treks acts solely as a guide agent from passengers of each of our expeditions (outfitters) and assumes no responsibility for any kind of injury, damage, loss, accident, political / social disturbances, natural phenomena or any event beyond our control. Reasonable changes can be made to the established itinerary, without previous notice, if the convenience and security of the passengers demand so. Explora Treks does not assume any provision for medical care and/or attention; however, we provide assistance and logistic support. If you or your clients (Travel Agencies and/or Tour Operators) have medical problems, we recommend that each of them brings a medical certificate with details for these kinds of journeys. Hikers are responsible for the choice of the trip best suited to their physical capacity and experience, for having the appropriate personal equipment, and for their personal and group safety. Our staff is prepared for answering and advising any question or inquiry before and during the expedition. They also have ample experience on working with groups and solid technical knowledge that guarantee their job. They are mostly specialized guides for the area with proven experience in tepuyes and high altitude mountains, which insures important skillfulness in the area. |
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